GENERAL TERMS OF SALE (T&C) – EXPERIENCEVR / DIVEINX
Effective as of September 20, 2026
The website www.experiencevr.fr and the ExperienceVR virtual reality center are operated by the company DiveINX, a Simplified Single-Member Joint-Stock Company (Société par Actions Simplifiée Unipersonnelle - SASU):
These General Terms of Sale (hereinafter "T&C") govern, without restriction or reservation, all sales of services concluded by DiveINX with individual or professional customers (hereinafter "the Customer"), on its website, on-site, or via customized quotes.
These services include, in particular:
Any order, booking, or signature of a quote implies the Customer's unreserved acceptance of these T&C. The Customer declares to have read and accepted them prior to finalizing their booking or validating their quote.
ExperienceVR offers immersive virtual reality sessions, venue privatizations, and event organization, supervised by qualified staff ("Game Masters").
Standard bookings: The Customer and all participants must arrive 15 minutes before the scheduled time for the safety briefing and equipment setup.
Privatizations and group events: The schedules specified in the booking confirmation or quote must be strictly respected. Any delay by the group will be deducted from the overall allotted time for the venue and equipment, with no possibility of time extension or financial compensation.
Access to certain VR experiences is discouraged or prohibited in the following cases:
DiveINX disclaims all liability for any issue arising from non-compliance with these guidelines.
For bookings and children's/teenagers' birthdays, minors under 15 years of age must be under the constant supervision of at least one designated accompanying adult.
Adult supervisors remain responsible for the general behavior of children within the venue and lounge/common areas.
Service prices are indicated in Euros (€) inclusive of all taxes (TTC) for individual retail customers, or exclusive of tax (HT) / inclusive of tax (TTC) for professionals on quotes. DiveINX reserves the right to modify its prices at any time.
For standard bookings made on the website:
For any service subject to a customized quote (privatizations, birthdays, team building, seminars):
In accordance with Article L. 221-28 12° of the French Consumer Code, the statutory right of withdrawal (cooling-off period) does not apply to contracts for the provision of leisure activity services to be provided on a specific date or during a specific period.
Consequently, no cash refunds are granted, for both retail customers and corporate/professional clients.
If the Customer cancels a standard individual booking:
Due to the exclusive reservation of space and dedicated staffing, cancellations of group events, privatizations, or quoted birthdays are subject to the following specific rules:
For quotes based on an exact number of participants (e.g., birthday packages or per-person team building rates):
All requests for cancellation, rescheduling, or headcount modification must strictly be submitted by email to contact@diveinx.fr (the date/time stamp of receipt being authentic).
If DiveINX is forced to cancel a booking or event (major technical failure, force majeure, imperative venue unavailability):
All participants must follow the safety briefing provided by the ExperienceVR staff. DiveINX reserves the right to deny entry or expel any person displaying signs of intoxication, aggressive behavior, or endangering equipment and personal safety, without refund or compensation.
Unless part of a specific package (e.g., birthday snacks, privatization package including catering, or prior written agreement from DiveINX), outside food and beverages brought in by the Customer are prohibited inside the center.
In the event of catering provided by the Customer during a privatization, the Customer remains solely responsible for waste management, food hygiene, and cleaning the designated dining/lounge areas provided.
Virtual reality equipment and venue furniture are under the Customer's responsibility during the rental period. Any intentional damage or damage resulting from manifest failure to follow instructions will be billed to the Customer based on repair costs or full replacement costs for the equipment.
DiveINX holds Professional Indemnity Insurance (Responsabilité Civile Professionnelle - RC Pro) covering direct damage linked to its activities.
DiveINX shall not be held liable for theft, loss, or damage to personal items brought into the venue by customers or their guests.
Information collected during bookings or quote requests is processed in accordance with GDPR for administrative and commercial management. The Customer has a right to access, rectify, and delete their data by writing to contact@diveinx.fr.
During group or corporate events, DiveINX may capture promotional photos or videos. No images allowing explicit identification of participants will be distributed for promotional purposes without prior written consent from the individuals concerned or their legal representatives.
These T&C are governed by French law.
In accordance with the provisions of the French Consumer Code regarding the "consumer dispute mediation process", after having contacted us (contact@diveinx.fr) and in the absence of a satisfactory response, you may access a consumer mediation procedure free of charge through:
CM2C: 49 rue de Ponthieu - 75008 PARIS - Phone: +33 (0)1 89 47 00 14 - Website: https://www.cm2c.net/declarer-un-litige.php - Email: litiges@cm2c.net
For any dispute arising between DiveINX and a professional Customer (company, association, works council) regarding the interpretation, execution, or termination of these Terms, and failing an amicable agreement, exclusive jurisdiction is granted to the competent courts under the jurisdiction of the Commercial Court of Aix-en-Provence (Tribunal de Commerce d'Aix-en-Provence).